1. Who we are
CatalystPro Institute of Language (“CILPRO”, “we”, “us”, or “our”) provides live online English, IELTS, communication, and related skill courses. Our office is at Office No. 234(I), 2nd Floor, Tej Kumar Plaza 1, Triloki Nath Road, Lucknow – 226001, Uttar Pradesh, India.
Contact: +91 80696 40883 / +91 92358 84755 · Email: team@cilpro.in · Website: cilpro.in
2. Information we collect
We may collect information you provide directly or that is generated when you use our services, including:
- Name, phone number, email address, and city
- Course interest, preferred batch timing, and demo or enquiry messages
- Payment-related details needed to confirm enrolment (we do not store full card details on our website)
- Learning portal login details and class attendance or progress records
- Reviews, feedback, and support conversations (call, WhatsApp, email, or form)
- Technical data such as browser type, device type, IP address, and pages visited (via analytics tools where enabled)
3. How we use your information
We use personal information to:
- Respond to demo requests, enquiries, and support messages
- Schedule classes, manage enrolment, and operate the learning portal
- Send class reminders, fee confirmations, and service-related updates
- Improve our website, courses, and student experience
- Comply with legal, accounting, and security requirements
- Share limited updates about courses or offers only where you have asked us to, or where permitted by law
4. Sharing of information
We do not sell your personal information. We may share limited data with:
- Trusted service providers who help us run payments, hosting, messaging, email, or analytics
- Trainers and internal staff who need access to deliver your course
- Authorities when required by applicable law
Any third party we use is expected to handle information only for the purpose we assign and with reasonable care.
5. Cookies and tracking
Our website may use cookies or similar technologies for basic site function, security, and analytics (for example Google Analytics or advertising pixels, if enabled). You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. Data security and retention
We take reasonable administrative and technical steps to protect personal information. No online system is completely secure. We retain enquiry, enrolment, and learning records only as long as needed for teaching, support, legal, or accounting purposes, then delete or anonymise them where practical.
7. Your choices
Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask us to stop non-essential marketing messages. Contact us using the details above. We may need to verify your identity before acting on a request. Some records may be retained where the law requires it or where needed for active enrolment or disputes.
8. Children’s information
Where a parent or guardian enrols a child in a kids course, we collect information provided by the parent or guardian for course delivery and communication. Parents or guardians should contact us for any privacy request related to a minor’s data.
9. External links
Our site may link to third-party websites or apps (including WhatsApp, social media, or payment gateways). Their privacy practices are governed by their own policies. We are not responsible for those sites.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes means you accept the updated policy.
11. Contact
For privacy questions, write to team@cilpro.in or call during business hours (10:00 AM – 7:00 PM IST), or visit us at the Lucknow office address listed above.